| TerraFly: Most Frequently Asked Questions |
Do I need to register or pay anything to use TerraFly?
How do I buy an image from TerraFly if I like what I see on the screen?
How can I order prints on Terrafly.com?
How do I subscribe to Terrafly.com premium subscription service?
How much does it cost?
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| Question: |
Do I need to register or pay anything to use TerraFly?
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Currently you don’t need to register or pay to use Terrafly to view imagery. If you'd like the download the imagery that you are viewing , then there is a nominal fee depending upon the size of the
area and the resolution of the image. |
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| Question: |
How do I buy an image from TerraFly if I like what I see on the screen? |
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Please follow the following steps to purchase imagery on TerraFly.com:
1. Fill in the address, or the city and state, or the zip code of the
area you would like to see, and click the "fly" button. That will open
two pop-up windows – “Fly Frame” and “Control Window.”
2. In the “Fly Frame” window Click on the download button on the
TerraFly toolbar.
3. This should unveil another toolbar with two buttons: “Mark” and
“Dispense”
4. You can mark your area of interest by dragging the mouse pointer and
creating a red rectangle. Once you are done selecting, you can click
“dispense” and that will take you to the “Marked Area” page. For a
complete graphical tutorial on this process, please click:
http://n199.cs.fiu.edu/TerraFly.4.00/help/MarkDispense.htm
5. Please note that at this step you have just marked an area of
interest. You haven’t purchased the actual image. Once you get to the
marked area page, you will see different data sets available for your
area of interest. By default you select USGS orthorectified 1m B&W
JPEG image. At this page you can select different sizes and resolutions
and even order prints.
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| Question: |
How do I buy an image from TerraFly if I like what I see on the screen? |
| Answer: |
Please follow the following steps to purchase imagery on TerraFly.com:
1. Fill in the address, or the city and state, or the zip code of the
area you would like to see, and click the "fly" button. That will open
two pop-up windows – “Fly Frame” and “Control Window.”
2. In the “Fly Frame” window Click on the download button on the
TerraFly toolbar.
3. This should unveil another toolbar with two buttons: “Mark” and
“Dispense”
4. You can mark your area of interest by dragging the mouse pointer and
creating a red rectangle. Once you are done selecting, you can click
“dispense” and that will take you to the “Marked Area” page. For a
complete graphical tutorial on this process, please click:
http://n199.cs.fiu.edu/TerraFly.4.00/help/MarkDispense.htm
5. Please note that at this step you have just marked an area of
interest. You haven’t purchased the actual image. Once you get to the
marked area page, you will see different data sets available for your
area of interest. By default you select USGS orthorectified 1m B&W
JPEG image. At this page you can select different sizes and resolutions
and even order prints.
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| Question: |
How can I order prints on Terrafly.com? |
| Answer: |
Ordering prints on Terrafly.com is as easy as 1-2-3. Once you have selected your area of interest, you will be taken to “Order” page. On the top of the order page, you will see link to: USGS Aerial Photos and Topomaps, Prints, Posters and Subscription for your selected area of Interest. Click on the link that says “Prints” or simply scroll down to go to the available print options. |
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| Question: |
How do I subscribe to Terrafly.com premium subscription service? |
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There are three ways of subscribing to Terrafly.com: A. You can start flying and once your quota is up, Terrafly will automatically take you to a page where you can subscribe to the service; B. You can mark any area and click dispense. On the order page you will see the subscription options and prices at the bottom of the page. C. You can click on the following URL: http://dispense.cs.fiu.edu/subscription |
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| Question: |
How much does it cost? |
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Following are the current prices for Terrafly subscription: Single user, 1 month $100.00 Single user, 1 year $400.00 Organization with 1-50 users, 1 month $150.00 Organization with 1-50 users, 1 year $600.00 Top Question: Is it free for government officials? Answer: Free subscriptions are available only to staff members of our government and industrial sponsors (presently, NASA, NSF, USGS, IBM, and State of Florida) and educators involved in NASA Earth Sciences Program -- please email requests to tf-bizdev@cs.fiu.edu. |
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TerraFly: General Questions |
Do I need to register or pay anything to use TerraFly?
How do I look at an aerial view of my house from this site?
How do I enable Java on my internet browser?
Am I required to download any additional software on my computer to use TerraFly?
How old are the USGS Aerial photographic Images?
How often are these images updated?
What am I doing wrong if I am trying to access the TerraFly page and all I see is “Page can not be displayed" on the screen?
Is it possible to obtain images of certain areas outside of the US?
Do you have a list or map of the available regions?
What is a pixel?
What is an image resolution?
What is an aerial photograph?
Tell me more about the use of TerraFly in K-12 science classrooms.
How can I get a non-compressed or higher resolution image?
How can I print an aerial image?
How can I change the resolution of the image I am viewing?
What is Landsat?
What is Space Imaging Data?
What is DOQQ?
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| Question: |
Do I need to register or pay anything to use TerraFly? |
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Currently you don’t need to register or pay to “fly” over Aerial Photography. If you like the image that you are flying over and want to purchase it, then there is a nominal fee depending upon the size of the area and the resolution of the image. |
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| Question: |
How do I look at an aerial view of my house from this site? |
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At http://www.terrafly.com, there is an address bar ontop of the interface window in the center of the page. where you may fill in the street address, city, state or zip code, and clicking the "go" button on the right hand side of the address bar. For further details visit the Quick Start Guide by clicking here. |
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| Question: |
How do I enable Java on my internet browser? |
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Terrafly is a web based application that can run in many different browsers in order to have access to the full functionality which Terrafly.com provides you must have Java enabled. If you are experiencing problem with enabling java please pick you're web browser from the list bellow and follow the link to see specific instructions on how to enable this feature.
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| Question: |
Am I required to download any additional software on my computer to use TerraFly? |
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No. TerraFly is a totally web-based application which can be accessed and used via any standard Internet Browser running on a windows platform. TerraFly can’t be used in an offline mode. You have to be online to use TerraFly. |
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| Question: |
How old are the USGS Aerial photographic Images? |
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The Aerial Photography that you see over the United States was acquired within the last 5-7 years, and varies depending on what state you are flying over. To get more recent data, you may order other bands of aerial photography and/or satellite imagery. If you are interested, please contact us with your area of interest. |
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| Question: |
How often are these images updated? |
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The USGS began to produce DOQ's in 1991. Complete DOQ coverage of the conterminous United States under this program is expected by the year 2004. Thereafter, the DOQ's will be updated on a 10-year cycle for most areas and on a 5-year cycle in areas where land use change is more rapid. |
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| Question: |
What am I doing wrong if I am trying to access the TerraFly page and all I see is “Page can not be displayed" on the screen? |
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You may have experienced TerraFly during a time of peak usage and this may have caused some of the problems that you encountered. |
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| Question: |
Is it possible to obtain images of certain areas outside of the US? |
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Yes. You may order high resolution worldwide satellite imagery. Color satellite data can be collected for you by tasking the satellite to your area of interest. If you are interested, please contact us with your area of interest. |
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| Question: |
Do you have a list or map of the available regions? |
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TerraFly currently hosts almost 95% of the United States. We can also acquire aerial photography/satellite imagery of most of the populated world for custom orders. Color satellite data can be collected for you by tasking the satellite to your area of interest. If you are interested, please contact us with your area of interest. |
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| Question: |
What is a pixel? |
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A pixel is the smallest logical unit of visual information that can be used to build an image. Pixels are the little squares that can be seen when a graphics image is enlarged. The more pixels there are in an image, the better is its resolution. |
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| Question: |
What is an image resolution? |
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Resolution is the number of pixels (individual points of color) contained on a display monitor, expressed in terms of the number of pixels on the horizontal axis and the number on the vertical axis. The sharpness of the image on a display depends on the resolution and the size of the monitor. The same pixel resolution will be sharper on a smaller monitor and gradually lose sharpness on larger monitors because the same numbers of pixels are being spread out over a larger number of inches. A given computer display system will have a maximum resolution that depends on its physical ability to focus light (in which case the physical dot size - the dot pitch - matches the pixel size) and usually several lesser resolutions. For example, a display system that supports a maximum resolution of 1280 by 1023 pixels may also support 1024 by 768, 800 by 600, and 640 by 480 resolutions. Note that on a given size monitor, the maximum resolution may offer a sharper image but be spread across a space too small to read well. |
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| Question: |
What is an aerial photograph? |
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An aerial photo is just a black and white (b & w) or color "picture" of an area on the Earth's surface (plus clouds, often), either on print or on transparency. A film camera shoots the picture from a free-flying platform (airplane, helicopter or balloon) some preplanned distance above the surface. Two types depend on the angle of view relative to the surface. The first, oblique photography snaps images from an angle, low to high relative to vertical. The second type of aerial photos is oriented vertically, that is, it results from pointing the camera straight down (to the nadir, at the photo center point) to show the surface directly from above. The size of the photo and the sizes of the features represented within the photos can vary depending on the following: the camera's optical parameters, the surface area of the exposed film (frame size), the subsequent printing sizes (e.g., enlargement), and the altitude of the camera platform. (Source: NASA) |
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| Question: |
Tell me more about the use of TerraFly in K-12 science classrooms. |
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TerraFly's technology can be used in K-12 classrooms to promote the use of interactive programs that teach students about their world and its environment. TerraFly can be customized to show relevant geographic areas of interest. Teachers can tailor the experience to their needs by choosing various overlays or homework assignments that can be used in conjunction with TerraFly. ? TerraFly can be accessed via the web or via customized CD-ROM versions. ? It is an innovative, informative, and interesting way to learn. ? You can use almost any geographic data; for example, you can "fly" over your neighborhood or an ancient ruin in Greece. ? Create an educational and interactive game that students will want to use. You can request more information at tf-bizdev@cs.fiu.edu. |
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| Question: |
How can I get a non-compressed or higher resolution image? |
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All options for a given area of interest marked via TerraFly will be shown on the “Order page”. |
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| Question: |
How can I print an aerial image? |
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We offer a complete suite of printing services where you can order the prints of the images that you have purchased. The prints can be ordered in as little as 3.5x5 Inches size up to as big as 18 x 24 inches. What’s more, most of the prints will be backed by TerraFly’s 100% satisfaction guarantee. Any print up to 18x24 inches in size can be returned for a full refund within 30 days of purchase less shipping costs. |
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| Question: |
How can I change the resolution of the image I am viewing? |
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You may change the resolution of the image you are viewing by Clicking on the “Zoom bar”. To change to a different resolution, click on the number and wait a few seconds for the image to load. |
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| Question: |
What is Landsat? |
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The Landsat program, first known as the Earth Resources Technology Satellite (ERTS) Program, is a development of the National Aeronautics and Space Administration (NASA) in association with NOAA, USGS, and the Space Imaging. The activities of these combined groups led to the concept of dedicated Earth-orbiting satellites, the defining of spectral and spatial requirements for their instruments, and the fostering of research to determine the best means of extracting and using information from the data. The first satellite, ERTS 1, was launched on 7/23/72. The second satellite was launched on 1/22/75. Concurrently the name of the satellites and program was changed to emphasize its prime area of interest (land resources). The first two satellites were designated as Landsats 1 and 2. Landsat 3 was launched on 3/5/78. Landsat 4 was launched on 7/16/82. Landsat 5 (launched 3/1/84) is currently in service providing selected data to worldwide researchers. (Source: USGS) |
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What is Space Imaging Data? |
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Space Imaging collects and distributes a wide variety of satellite- and aerially-derived digital Earth information products from a variety of sources. These include a constellation of satellites lead by the flagship Landsat and Indian Remote Sensing satellites. In the last quarter of 1999, Space Imaging launched the first ever commercial one-meter resolution satellite IKONOS. The one-meter resolution panchromatic (black-and-white) images, collected by the IKONOS satellite, have clarity that is the first of its kind in the commercial market. The four-meter resolution multispectral (color) digital images can be displayed to include the near-infrared band to allow quantitative analysis of crop vigor, which is not visible to the naked eye. IKONOS images show detailed features such as trees, buildings and trucks, and can even help pinpoint precise problem growing areas in a field. The revisit time of the IKONOS satellite is 5 days. |
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What is DOQQ? |
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A DOQ is a computer generated image of an aerial photograph in which displacements caused by camera orientation and terrain have been removed. These products combine the image characteristics of a photograph with the geometric qualities of a map and can be used in numerous geographic information system (GIS) applications either alone or in combination with other digital data, such as Digital Line Graphs (DLG) or Digital Raster Graphics (DRG). For more information on USGS’s DOQQ program please visit: http://edcwww.cr.usgs.gov/Webglis/glisbin/guide.pl/glis/hyper/guide/usgs_doq |
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| TerraFly: Ordering Questions |
How do I buy an image from TerraFly if I like what I see on the screen?
Will I get my image instantly?
What is the availability and prices?
I purchased Imagery from TerraFly recently, but I didn’t get the image. Who should I contact?
What to do when I’m ready to checkout?
Can I order over the phone?
What do I do when I’m ready to submit my order?
How secure are TerraFly transactions?
How private are TerraFly transactions?
What is your return policy?
What countries can you sell to?
Is there a Sales Tax? |
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How do I buy an image from TerraFly if I like what I see on the screen? |
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Please follow the following steps to purchase imagery on TerraFly.com: 1. Fill in the address, or the city and state, or the zip code of the area you would like to see, and click the "fly" button. That will open two pop-up windows – “Fly Frame” and “Control Window.” 2. In the “Fly Frame” window Click on the download button on the TerraFly toolbar. 3. This should unveil another toolbar with two buttons: “Mark” and “Dispense” 4.You can mark your area of interest by dragging the mouse pointer and creating a red rectangle. Once you are done selecting, you can click “dispense” and that will take you to the “Marked Area” page. For a complete graphical tutorial on this process, please click: http://n199.cs.fiu.edu/TerraFly.4.00/help/MarkDispense.htm 5.Please note that at this step you have just marked an area of interest. You haven’t purchased the actual image. Once you get to the marked area page, you will see different data sets available for your area of interest. By default you select USGS orthorectified 1m B&W JPEG image. At this page you can select different sizes and resolutions and even order prints. |
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| Question: |
Will I get my image instantly? |
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Most images require some processing before they can be delivered to the customer. Therefore, images are delivered via E-mail within one business day of the purchase. It is very important that you use a valid email address where you want your images delivered. |
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| Question: |
What is the availability and prices? |
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TerraFly hosts one of the largest databases online. We have aerial photography over 95% of the United States. These images are taken in the last 5-7 years and are available for immediate purchase. The price of these images start at $5.00 per image and varies depending upon the size of the area selected, the format of the image, the type of data and the date of acquisition. The browsing, or “flying” as we call it, is currently free. |
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| Question: |
I purchased Imagery from TerraFly recently, but I didn’t get the image. Who should I contact? |
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All data purchase related questions should be directed to tf-custrelations@cs.fiu.edu. Email is the fastest way of getting things resolved at TerraFly.com. Please mention your order number with all the correspondence. We try to resolve all the customer related issues within 2 business days. |
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| Question: |
What to do when I’m ready to checkout? |
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Take a moment to review all of the items you've placed in your shopping cart. If you decide that you don't want to purchase a particular item right away, check the remove button and click on “update cart”. The item will be removed from your current shopping cart. When you're ready to place an order for everything in the "Shopping Cart", click the "Proceed to checkout" button. On this page you will have to fill out your billing and shipping address. |
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| Question: |
Can I order over the phone? |
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No, the only way of ordering on TerraFly.com is to use its web-based ordering system. If your requirement needs a lot of customizing, then please send us an email with your requirements. One of our customer service representatives will call you with more information. |
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What do I do when I’m ready to submit my order? |
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Check the accuracy of all of the information you have provided and make any necessary adjustments. When you are ready, click the “PayPal” button on the checkout page to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment (In case of a physical shipment of goods) or an email with download instructions in case of a digital image. |
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| Question: |
How secure are TerraFly transactions? |
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TerraFly.com uses PayPal as its payment gateway. PayPal is committed to utilizing the best commercially available technology and procedures to protect the security of your online transactions. We encourage you to carefully review PayPal’s Data Security and Encryption policy, if you have further questions |
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| Question: |
How private are TerraFly transactions? |
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TerraFly is committed to protecting the privacy of our users. Our privacy policy is as follows: It is our policy to collect no personal information about you when you visit our website unless you affirmatively choose to make such information available to us. When you visit our website, our web server automatically recognizes only the Internet domain and IP address from which you accessed our website. This process does not result in the identification of your email address or any other personal information. We gather information on the date, time and pages accessed by visitors to the website. This information is compiled to improve the content and structure of our website. Only aggregate information is collected. No individual's personal information is identified, and none of the information gathered is shared with other organizations. If you choose to share personal information with us, by sending a message or filling out an electronic form, we will use the information only for the purposes authorized. Should you have any questions, please contact us via email at: tf-custrelations@cs.fiu.edu Please also review PayPal’s Privacy Policy for further information. |
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| Question: |
What is your return policy? |
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Because of the nature of the product that we sell, we cannot accept any returns of the imagery once purchased. All digital product purchases are final and non-refundable. |
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| Question: |
What countries can you sell to? |
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U.S. Federal law prohibits U.S. companies from selling goods and services to persons living in the following countries: Cuba, Iran, Iraq, Libya, N. Korea, Pakistan, Sudan, Federal Republic of Yugoslavia, and Serbia. Furthermore, since TerraFly.com uses PayPal to collect payments, you have to be residing in the 37 countries approved by PayPal to make a purchase on TerraFly.com. |
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Is there a Sales Tax? |
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Being a state institution, Florida International University doesn’t charge sales tax. |
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| TerraFly: Posters Questions |
What kind of posters can I buy at Terrafly.com?
What is your return policy?
How long will the shipping take once the order is complete? How much does the shipping cost?
How secure are TerraFly transactions?
Do you ship outside of the US?
Do you offer framing service?
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| Question: |
What kind of posters can I buy at Terrafly.com? |
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Terrafly offers an exciting range of aerial posters. The posters contain aerial panoramic views of Major cities around the world as well as different states, countries and continents as viewed from space. |
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| Question: |
What is your return policy?
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Posters purchased on Terrafly.com cannot be returned unless a wrong product was originally shipped |
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| Question: |
How long will the shipping take once the order is complete? How much does the shipping cost? |
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Terrafly attempts to ship all the posters without any additional processing (lamination/framing) within 24 hours. The posters with these options might take some additional time. We can ship ground as well as overnight. For a complete list of available shipping rates and options please click here. We will not be able to ship to PO Box addresses for overnight shipping. |
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| Question: |
How secure are TerraFly transactions? |
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Terrafly doesn't store customer's credit card information on its servers. We use Paypal.com as our payment gateway and all the credit card related information is stored on their servers. We encourage you to carefully review PayPal's Data Security and Encryption policy if you have further questions. We don't sell our customers' personal information to third parties. For a complete view as to how we use this information please read our privacy policy.
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| Question: |
Do you ship outside of the US? |
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Yes. Most of the posters can be shipped outside the US to 37 countries.
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Do you offer framing service?
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Yes. Most posters can be laminated or framed. You can choose these options on the individual poster pages.
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TerraFly: Print Questions |
How can I print an aerial image?
How can I order prints on Terrafly.com?
What print material do you use?
How do I know that the print I will get back is a good print?
Can Terrafly.com mail prints outside the continental United States? |
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| Question: |
How can I print an aerial image? |
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Terrafly.com offers a complete suite of printing services where you can order the prints of the images that you have purchased. The prints can be order in as little as 3.5x5 Inches size up to as big as 18 x 24 inches. What’s more, the prints are backed by TerraFly’s 100% satisfaction guarantee. Any print up to 18x24 inches in size can be returned for a full refund within 30 days of purchase less shipping costs. |
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| Question: |
How can I order prints on Terrafly.com? |
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Ordering prints on Terrafly.com is as easy as 1-2-3. Once you have selected your area of interest, you will be taken to “Order” page. On the top of the order page, you will see link to: USGS Aerial Photos and Topomaps, Prints, Posters and Subscription for your selected area of Interest. Click on the link that says “Prints” or simply scroll down to go to the available print options. |
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| Question: |
What print material do you use? |
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The prints (up to 20x30 inches) are printed on Fuji Crystal Archive photographic paper. The archival qualities of this process are 50+ years, before fading may occur. This is the same process that you would find at your better pro-labs. |
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| Question: |
How do I know that the print I will get back is a good print? |
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Here is the resolution guide, which can give you a fair idea as to how your prints would look: (Source: EZ Prints) Image Resolution Outstanding Print (* fine compression) Very Good Print Fair Print 480 x 640 Wallets, 4x6, 5x7 8x10 11x14, 16x20, 18x24, 20x30 768 x 1024 Wallets, 4x6, 5x7, 8x10, 8x12 11x14 16x20, 18x24, 20x30 1024 x 1280 Wallets, 4x6, 5x7, 8x10, 8x12, 11x14 16x20 18x24, 20x30 1200 x 1600 Wallets, 4x6, 5x7, 8 x10 8x12, 11x14 16x20, 18x24, 20x30 none 1368 x 1712 Wallets, 4x6, 5x7, 8 x10, 8x12, 11x14 16x20, 18x24, 20x30 none 1536 x 2048 Wallets, 4x6, 5x7, 8 x10, 8 x12, 11x14, 16x20 18x24, 20x30 none 1800 x 2400 Wallets, 4x6, 5x7, 8 x10, 8x12, 11x14, 16x20, 18x24, 20x30 none none 2016 x 3040 Wallets, 4x6, 5x7, 8 x10, 8 x12, 11x14, 16x20, 18x24, 20x30 none none |
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| Question: |
Can Terrafly.com mail prints outside the continental United States? |
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Terrafly ships prints only to the United States at this time. We are planning on expanding our geographic coverage to more countries. |
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| TerraFly: Subscription Questions |
Who should subscribe to Terrafly.com subscription service?
How do I subscribe to Terrafly.com premium subscription service?
How much does it cost?
Is it free for government officials?
Do I get to download images for free as part of this subscription?
What do you mean by "Almost quota free" flights?
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| Question: |
Who should subscribe to Terrafly.com subscription service? |
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Terrafly subscription service is for every individual user or organization who wants to have a longer flight time than usual. We had to limit the flight time due to increased load on our servers. The subscription service is our way to ensure that the users that really need to take the full advantage of Terrafly can do so without any service outages. A substantially more liberal quota is in effect from 6pm ET to 8am ET. |
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| Question: |
How do I subscribe to Terrafly.com premium subscription service? |
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There are three ways of subscribing to Terrafly.com: A. You can start flying and once your quota is up, Terrafly will automatically take you to a page where you can subscribe to the service; B. You can mark any area and click dispense. On the order page you will see the subscription options and prices at the bottom of the page. C. You can click on the following URL: http://dispense.cs.fiu.edu/subscription |
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| Question: |
How much does it cost? |
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Following are the current prices for Terrafly subscription:
Single user, 1 month $100.00
Single user, 1 year $400.00
Organization with 1-50 users 1 month $150.00
Organization with 1-50 users, 1 year $600.00 |
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| Question: |
Is it free for government officials? |
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Free subscriptions are available only to staff members of our government and industrial sponsors (presently, NASA, NSF, USGS, IBM, and State of Florida) and educators involved in NASA Earth Sciences Program -- please email requests to tf-bizdev@cs.fiu.edu |
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| Question: |
Do I get to download images for free as part of this subscription? |
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NO. The subscription is only for "Flights". You will have to follow the same process for downloading images and pay for them through PayPal. Subscription does include some more detailed reports in the Point Data pages. |
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| Question: |
What do you mean by "Almost quota free" flights? |
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"Almost quota free" means practically quota-free but we do reserve the right to stop extraordinary abuse. |
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